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Your Account Terms on macan 388

When you open an account with us, you agree to the terms that keep our platform secure and fair for everyone playing from Indonesia.

Account creation & login rulesDeposit and withdrawal termsPayment method policies
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macan 388 Your Account Terms on macan 388
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Questions About Our Terms

If you need to understand a specific term or ask how a rule applies to your account, our support team is ready to explain.

Live Chat Support Available during operating hours to answer questions about account rules, payment terms, and policy changes. Open the chat widget on any page in your lobby.
Email Support Send term-related inquiries to our support mailbox and expect a detailed response within 24 hours, including clarification on deposit, withdrawal, and verification rules.
In-App Messaging Use the support tab inside your account dashboard to submit questions about Terms & Conditions. You'll receive a response linked to your account for reference.
ACCOUNT SECURITY

How We Protect Your Rights Under These Terms

Our platform is built to honour the terms we've set out and to keep your account, payments and personal data secure.

Identity Verification

When you withdraw or reach certain account thresholds, we ask for identity documents to confirm who you are. This protects both your account and our platform. Verification usually completes within a few hours.

Data Handling

Your personal information, deposit history and payment details are encrypted and stored securely. We retain account data only as long as required by law and our operational terms, then securely delete it.

Withdrawal Verification

Before funds leave your account to your verified bank or payment app, we confirm the destination and your identity. Withdrawals via DANA, OVO, GoPay and QRIS typically arrive within minutes after verification clears.

Account Changes & Requests

You can request changes to your account, such as updating your payment method or contact details, through your account settings or by contacting support. We process term-related requests within one business day.

Login & Session Security

Your password is hashed and never shared. Sessions expire after inactivity to prevent unauthorized access. Enable two-factor authentication in your settings for added protection.

Dispute & Escalation

If you believe a charge, withdrawal, or account decision violates our terms, you can escalate via email or live chat. We investigate and respond within five business days with an explanation.

Frequently Asked About Our Terms

Players often ask how specific rules work in practice. Below are answers to the questions we hear most about deposits, withdrawals, account eligibility, and what happens if terms are broken.

If your account activity violates our terms—such as using someone else's payment method, creating duplicate accounts, or attempting fraud—we may restrict your account pending investigation. You'll receive a notice explaining the issue. Serious violations can result in permanent closure and forfeiture of balance, depending on the breach.

Deposits via DANA, OVO, GoPay and QRIS usually process within seconds, so cancellation is not possible. For withdrawals, you can cancel a pending request before it leaves your account—check your transaction history. Once funds reach your bank or app, the transaction is complete and outside our control.

Your account balance is held in trust and remains yours. You own any real payouts and can withdraw them at any time, subject to verification and withdrawal terms. Bonus or promotional credit may be subject to wagering rules as stated separately in promotional terms.

We retain account data, transaction history and identity documents as required by law and anti-fraud regulations. Personal data is encrypted and stored securely. You can request data deletion or export under local data protection rules by contacting our support team.

After you submit a withdrawal, your account balance is deducted and the transaction moves to 'pending verification.' Once verified, it moves to 'processing' and then 'sent.' DANA, OVO, GoPay and QRIS transfers typically arrive within minutes; bank transfers may take one to two business days depending on your bank.

No. Our terms allow one account per person. Creating duplicate or fraudulent accounts violates the terms and can result in all accounts being closed and balances forfeited. We use verification technology to detect multiple accounts on the same identity.

If verification documents are incomplete or unclear, we'll ask you to resubmit. You have up to 30 days to provide valid documents. If verification is not completed within this period, your account may be restricted pending resolution. Contact support if you need help with the process.

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